EB
Erin B
1 reviews | Active since May 2015
23 May 2015, 09:13
Awful service at Cell C Northgate
My phone broke and so I took it in to cell c where i was greeted by a woman who informed me that she couldn't do anything because she wasn't the tech person and she couldn't book it in because they had lost their imagine password and so could not get onto the system. I found this extremely unacceptable. She was the only staff member in the shop and was unable to help any of the customers there.
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Cell C's replyOfficial
23 May 2015, 09:28Hello Erin101,
Thank you for notifying us of the above.
We want all our customers to be given proper service as we strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the store manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for notifying us of the above.
We want all our customers to be given proper service as we strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the store manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Cell C's reply23 May 2015, 09:28
Official
Hello Erin101,
Thank you for notifying us of the above.
We want all our customers to be given proper service as we strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the store manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for notifying us of the above.
We want all our customers to be given proper service as we strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the store manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN