Awful customer service from CELL C Fibre!!!!

Hi I need assistance with CEL C Fibre. asked for a migration in April till today my line is down I have been following up with Cell C almost every day till late May when I noticed that I am not getting help from the ISP. I work from home this has become a big necessity in my life, due to no assistance 4 months later I ask that my line gets cancelled and released from Frog Foot so that I can get someone else to help me since they are failing to do so, A lady called Nadia Mohamed sends me an email stating that I need to pay a claw back fee of R3236,19 for services that I haven't been using for the past 4 months? I always try stay calm and spend alot of airtime speaking with the agents on the line for 30minutrs to an hour trying to get this resolved but HEY THIS IS CELL C. CAN I PLEASE HAVE MY ACCOUNT closed and released from FrogFoot as I am not getting billed nor getting a service from CELL C. I really hope people see how CELL C treats their customers. If this will not be actioned today I will contact my legal team to assist with this matter. I hope all is in order.