BC
Basil C
1 reviews | Active since Mar 2010
31 Dec 2020, 17:41
Awful customer service
I have been battling for months to sort out our accounts and there seems to be no shared of information between operators as I have to keep repeating the same information to each person. Then despite their all their assurances nothing gets solved or fixed. Shocking customer service and we are without internet yet again as a result of this. I recommend avoid using them at all costs.
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Replies (4)0
Replies (4)BC
Basil C's updateReviewer Update
31 Dec 2020, 17:43I forgot to provide one of the many ticket numbers for reference sake.
This is the most recent : CF176715
This is the most recent : CF176715
BC
Basil C's update31 Dec 2020, 17:43
Reviewer Update
I forgot to provide one of the many ticket numbers for reference sake.
This is the most recent : CF176715
This is the most recent : CF176715
Cell C's replyOfficial
31 Dec 2020, 18:18Good day Basil
We sincerely apologies for the unpleasant experience.
We will follow up with our Fibre Support Team and revert to you.
^NT
We sincerely apologies for the unpleasant experience.
We will follow up with our Fibre Support Team and revert to you.
^NT
Cell C's reply31 Dec 2020, 18:18
Official
Good day Basil
We sincerely apologies for the unpleasant experience.
We will follow up with our Fibre Support Team and revert to you.
^NT
We sincerely apologies for the unpleasant experience.
We will follow up with our Fibre Support Team and revert to you.
^NT
BC
Basil C's updateReviewer Update
31 Dec 2020, 19:24Thank you
BC
Basil C's update31 Dec 2020, 19:24
Reviewer Update
Thank you
BC
Basil C's updateReviewer Update
01 Jan 2021, 10:30We still have no Internet so I called Cell C at 10h15 and I'm getting the same runaround as before, they say I need to wait 24-48 hours for a response.
Was on hold for long time.
The support lady says she cannot contact the accounts department and finance department do not respond to any of my mails (tried for months), so how am I to resolve this.
Was on hold for long time.
The support lady says she cannot contact the accounts department and finance department do not respond to any of my mails (tried for months), so how am I to resolve this.
BC
Basil C's update01 Jan 2021, 10:30
Reviewer Update
We still have no Internet so I called Cell C at 10h15 and I'm getting the same runaround as before, they say I need to wait 24-48 hours for a response.
Was on hold for long time.
The support lady says she cannot contact the accounts department and finance department do not respond to any of my mails (tried for months), so how am I to resolve this.
Was on hold for long time.
The support lady says she cannot contact the accounts department and finance department do not respond to any of my mails (tried for months), so how am I to resolve this.