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Sharon H

1 reviews | Active since Jul 2018

20 Jul 2018, 17:08

Awful Customer Service

I have never in my entire life experienced such awful customer service. I have called Cell C more than FIVE TIMES TODAY and spent more than 3 hours on the phone trying to get someone to assist me.

I have been passed around and was provided with incorrect information from one adviser to another. When I finally get put through to the correct department, I am then transferred to another adviser who stated that I AM WORKING ON HER DAMN NERVES . I asked to speak to the manager and the manager did not even apologies for her language behavior.

My issue still hasn't been resolved and I am still awaiting for a response in regards to my account.

I am very dissatisfied with the level of professionalism and customer service.

0
Replies (9)
Cell C
Cell C's reply21 Jul 2018, 07:13
Official

Good morning Sharon

We apologize for the poor service and inconvenience caused. This is not the norm or standard of service we want for our customers.

One of our team members will contact you and assist.

Regards

Cell C | PN

Cell C
Cell C's reply23 Jul 2018, 09:16
Official

Lungile confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN

SH
Sharon H's update23 Jul 2018, 09:47
Reviewer Update
Good Morning to you too. The last time I spoke to someone from Cell C was on Friday. Please ask her to call me at 13:00 pm today.
Cell C
Cell C's reply23 Jul 2018, 10:08
Official

Good morning Sharon

It was on Saturday, we have confirmation. We will forward your feedback to her.

Regards

Cell C | PN

Cell C
Cell C's reply23 Jul 2018, 16:06
Official

Lungile has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

SH
Sharon H's update25 Jul 2018, 15:11
Reviewer Update
Hi Please ask Lungile to send me the contact details of the company that has my account as she promised on Monday . Please also inform her that I am still waiting for the legal department to contact me, it’s been over 48 hours now. Wow Cell C
SH
Sharon H's update25 Jul 2018, 15:11
Reviewer Update
Hi Please ask Lungile to send me the contact details of the company that has my account as she promised on Monday . Please also inform her that I am still waiting for the legal department to contact me, it’s been over 48 hours now. Wow Cell C
SH
Sharon H's update25 Jul 2018, 15:11
Reviewer Update
Hi Please ask Lungile to send me the contact details of the company that has my account as she promised on Monday . Please also inform her that I am still waiting for the legal department to contact me, it’s been over 48 hours now. Wow Cell C
Cell C
Cell C's reply25 Jul 2018, 15:48
Official

We have forwarded your feedback to Lungile.

Regards

Cell C | PN