TM
Thato M
1 reviews | Active since Feb 2017
06 Nov 2023, 14:44
Awful customer service
Called Cell C looking for assistance to help set up MMS settings, reached a Botlhale who was awfully impatient and because she couldnt offer assistance so she hung up.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
06 Nov 2023, 14:53Dear Thato Morobane
Thank you for contacting Cell C.
We regret to hear about the unpleasant experience that you had with us.
The Internet and MMS settings are pre-loaded on the sim card. Meaning that they should already have automatically installed on your device.
Regards
Cell C | MP
Thank you for contacting Cell C.
We regret to hear about the unpleasant experience that you had with us.
The Internet and MMS settings are pre-loaded on the sim card. Meaning that they should already have automatically installed on your device.
Regards
Cell C | MP
Cell C's reply06 Nov 2023, 14:53
Official
Dear Thato Morobane
Thank you for contacting Cell C.
We regret to hear about the unpleasant experience that you had with us.
The Internet and MMS settings are pre-loaded on the sim card. Meaning that they should already have automatically installed on your device.
Regards
Cell C | MP
Thank you for contacting Cell C.
We regret to hear about the unpleasant experience that you had with us.
The Internet and MMS settings are pre-loaded on the sim card. Meaning that they should already have automatically installed on your device.
Regards
Cell C | MP
TM
Thato M's updateReviewer Update
08 Nov 2023, 21:43I would've really appreciated hearing that from the consultant, other than her making me feel like I'm unimportant and am wasting Cell C's time.
Her attitude made me question the training Cell C offers for their customer service consultants.
It is unfortunate I have a contract with Cell C, because I would not have thought twice about working with Cell C again as I was not even offered the courtesy of having to rate my service which could mean that information is not important to you as a service provider????
And this is post having other previous experiences that I just went mum about as I don't call the customer services a lot.
Just unbelievable.
Her attitude made me question the training Cell C offers for their customer service consultants.
It is unfortunate I have a contract with Cell C, because I would not have thought twice about working with Cell C again as I was not even offered the courtesy of having to rate my service which could mean that information is not important to you as a service provider????
And this is post having other previous experiences that I just went mum about as I don't call the customer services a lot.
Just unbelievable.
TM
Thato M's update08 Nov 2023, 21:43
Reviewer Update
I would've really appreciated hearing that from the consultant, other than her making me feel like I'm unimportant and am wasting Cell C's time.
Her attitude made me question the training Cell C offers for their customer service consultants.
It is unfortunate I have a contract with Cell C, because I would not have thought twice about working with Cell C again as I was not even offered the courtesy of having to rate my service which could mean that information is not important to you as a service provider????
And this is post having other previous experiences that I just went mum about as I don't call the customer services a lot.
Just unbelievable.
Her attitude made me question the training Cell C offers for their customer service consultants.
It is unfortunate I have a contract with Cell C, because I would not have thought twice about working with Cell C again as I was not even offered the courtesy of having to rate my service which could mean that information is not important to you as a service provider????
And this is post having other previous experiences that I just went mum about as I don't call the customer services a lot.
Just unbelievable.
Cell C's replyOfficial
09 Nov 2023, 10:36What error message do you get when you try to send an MMS?
Cell C | MP
Cell C | MP
Cell C's reply09 Nov 2023, 10:36
Official
What error message do you get when you try to send an MMS?
Cell C | MP
Cell C | MP