Awful Customer Care Service
<p>Due to untrained/uniformed or just careless operations of Cell C customer care consultants, my credit record has been crippled. Upon requesting this to be resolved since the 28th December 2016, I have been sent from pillar to post, case after case has been opened, however noone has been able to rectify what has proven (through a call recording) to be Cell C consultants error.</p>
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of our consultants will contact you and assist with this matter.
Regards
Cell C | PN
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of our consultants will contact you and assist with this matter.
Regards
Cell C | PN
I am promised feedback every single day when I call Customer Care! And each time someone says they will call me after an hour. I even just received an email, and you promise to get back to me within 24-48 hours!! Yet another case being logged.. I have over 5 cases opened over one issues.. ONCE AGAIN! I DO NOT WANT FEEDBACK THEN, I NEED THIS TO BE RESOLVED NOW! This is my credit record which you have ruined. Please! This is unbecoming!
I am promised feedback every single day when I call Customer Care! And each time someone says they will call me after an hour. I even just received an email, and you promise to get back to me within 24-48 hours!! Yet another case being logged.. I have over 5 cases opened over one issues.. ONCE AGAIN! I DO NOT WANT FEEDBACK THEN, I NEED THIS TO BE RESOLVED NOW! This is my credit record which you have ruined. Please! This is unbecoming!
Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Skhumbuzo did call me, however, once again he told me what i knew but was unable to give me a final verdict of my status to be cleared immediatly!
Skhumbuzo did call me, however, once again he told me what i knew but was unable to give me a final verdict of my status to be cleared immediatly!