CS
Christopher S

1 reviews | Active since Oct 2016

31 May 2017, 19:16

Awesome Service James

<p>AWESOME SERVICE BY JAMES. Upon visiting Cell C president square shop 33, James went the extra mile .When you asked James to help , he did not just ask what he can help with , he did it with passion, enthusiasm and with the knowledge of the ins and outs of everything. James is willing to move mountains to get the job done. He provided the level of service South Africa despritly needs. Reminded me of why I joined Cell C many years ago.</p>

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Replies (3)
Cell C
Cell C's reply01 Jun 2017, 07:33
Official

Thank you for bringing this kind gesture to our attention.

We are delighted to hear that you have received such wonderful service from James. We will forward this compliment to his direct manager for further recognition.

We appreciate your support.

Regards

Cell C | PN

CS
Christopher S's update10 Jul 2017, 11:27
Reviewer Update

For some reason my limit was made as R500. I never requested and would never agree to this.

James does not work there no more and the branch washed there hands of this problem.

James assured me "the limit cannot be zero. I assure you I have made it R1 so that you do not have any surprises at the end of the month''

Susiquently I used my data knowing it would automatically stop when my data is done.

This is not the case. My account relects an extra R438.60 for this month.

I am deeply ****ed off and unsattisfied.

This is not treating clients fairly and I will not be reccomending cellc positivly in the future.

I hereby retract my previous compliment!!

Cell C
Cell C's reply10 Jul 2017, 12:23
Official

Hi Christopher

We have escalated this matter for further assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN