DL
DAVID L

1 reviews | Active since Apr 2012

04 Jul 2023, 18:38

AVOID CELL C LIKE THE PLAGUE !!

Cell C Customer Service Case Number : *** Agreement Nos: *** and ***

Refer to my reviews dated 21 and 27 June 2023, Cell C have finally relented and cancelled the above agreements which they should have been done months ago, cut off the client Mrs Naicker, but neglected to cancel the debit order.

She has phoned Cell C's so called Client Services Department several times this afternoon but but they refuse to assist .

This is outrageous as Mrs Naicker is now being charged for a cell phone contract that is cancelled . Nedbank also refuse to assist with the cancelation of the debit order so we must now approach the Banking Ombudsman to investigate this ******* debit order and demand a refund.

BE WARNED AVOID CELL C AT ALL COSTS !!!!!! . Look at the kind of problems, inconvenience and cost you can find yourself in if you deal with a disreputable Company like Cell C .

0
Replies (3)
Cell C
Cell C's reply04 Jul 2023, 19:04
Official
Good day

Thank you for reaching out to us.

Please note that your contract was cancelled as per your request and you have an outstanding amount of R371.62. The debit order will be cancelled as soon as we receive the arrears.

^SM

Best regards,

DL
DAVID L's update04 Jul 2023, 19:25
Reviewer Update
Don't understand how there can be arrears if the debit is automatically deducted and has been since inception over 2 years ago. Why hasn't your accounts department sent Mrs Naicker a detailed statement showing how this alleged area amount came about . Even the Customer service department hasn't suggested the pretty obvious thing to do. Its always has to be threats and social media reviews to get your Company to do the right thing .
Please email Mrs Naicker the detailed statement otherwise we will pursue the matter with the Banking Ombudsman .
Cell C
Cell C's reply04 Jul 2023, 19:49
Official
Noted.

We will email the statement.

^SM

Best regards,