SG
Sibonokuhle G

1 reviews | Active since Mar 2013

01 Nov 2018, 10:48

Avoid Cell C Fibre to home contracts.

I have been confused as to why my fibre to home bill from Cell C has been increasing at a time when fibre costs are starting to decrease due to the many options in the market. I am now paying almost R1000 for the entry level fibre to home package. I called Cell C to find out why my costs are going up. I was advised that this was due to a an extra 1 Gig of data card that was initially supp**** for "free" as the fall back solution in the event of the fibre link being offline. Apparently this 1G card supp**** as "free" is no longer free and I am being billed for something I do not use. Trying to cancel this 1G is proving to be a nightmare as I am passed on from one employee to the next with no remedy. Shop around for more cost effective solutions for your fibre to the home and avoid Cell C.

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Replies (2)
Cell C
Cell C's reply01 Nov 2018, 10:55
Official
Good morning Sibonokuhle

We have requested one of our team members to look into this matter and assist. Do expect communication.

Regards
Cell C | PN
Cell C
Cell C's reply06 Nov 2018, 07:42
Official
As per feedback, Cleo contacted you and advised on a way forward.

Regards
Cell C | PN