CB
Chantel B

1 reviews | Active since Sept 2015

21 Oct 2016, 12:58

Avoid Cell C Bundle Offers + Terrible service, no feedback on multiple queries!!!

<p>Be warned: CellC bundle offers do not work or, stop working after a few days! They happily take the payment for the bundle (Whatssup + All-in-One) but will not fix, refund or even give feedback if the bundle stops working/does not work.</p> <p> </p> <p>19 September - Got Whatssup bundles 2 months in a row - but, whatssup messages were using up my data/airtime. Phoned Cell C - lady checked and acknowledged that the bundles were purchased but, not working as they should. She said that she needs to send the query to another dept & they would contact me. Still no response, feedback nor refunds to date. The Whatssup bundle was also not fixed.</p> <p> </p> <p>19 October - Noticed that my All-in-One bundle had stopped working (it was working fine when I purchased it, but stopped a few days later - still shows available data, sms's etc yet, when I send any sms's or use data it gets taken off my airtime) Tried to log ticket on the Cell C website but, the ticket service was not working. Contacted Live Help (live chat guy was very decent & have to acknowledge that he handled my irritation very professionally) & they said they will pass it on to the relevant dept. As an extra measure, I also sent an email to ********** I received an automated receipt confirmation. </p> <p>2 DAYS LATER & STILL NO RESPONSE FROM CALL, LIVE CHAT, NOR MY EMAIL! All of the bundles are STILL not working and no refunds to date. Ironically I still get daily sms's from CellC about their 'wonderful bundles' THAT SIMPLY DO NOT WORK & if you query it after purchasing it, you simply get ignored!</p> <p> </p> <p>Shocking service from Cell C!!! And selling bundles that do not function properly and having no interest from their side to fix/refund or even have the decency to respond is simply '*****'.</p>

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Replies (4)
Cell C
Cell C's reply21 Oct 2016, 13:06
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply24 Oct 2016, 15:49
Official

Lungi has been in contact with you to assist with this matter. She advised that she will investigate this matter and revert with feedback.

Regards
Cell C | PN

Cell C
Cell C's reply26 Oct 2016, 11:38
Official

As per communication, Lungi has been in contact with you to assist with this matter.

Regards

Cell C | PN

CB
Chantel B's update28 Oct 2016, 02:03
Reviewer Update

Thanks, Lungi has resolved the matter. I am disappointed that I only got assistance once I posted the review on HelloPeter hence, not changing the rating. BUT, Lungi gets a big "thumbs up from me" - she was courteous and professional - she kept her promises - if she said that she will phone me by the end of the day to follow up, she did! She made sure to give me a daily call to give feedback and/or to follow up. 5 stars to Lungi!!! I think Lungi needs to give some others at Cell C training on what real customer service should be like :)