ST
Shaun T
1 reviews | Active since Jun 2014
14 Mar 2022, 10:56
Avoid Cell C at all costs!!!!
Took my Samsung phone in as it had died. Cell C Greenstone sent it in for Repairs, and 5 weeks later (after several follow-ups on my side) found it was "repaired" and sent back to the store. The store failed to let me know they had it for more than a week before I had to make contact with them. Since then I have asked several times from Cell C Repairs for the report on what was wrong with my phone and what was done .... and zero replies to this from Cell C!!! Plus the expensive screen protector has been removed!!!!
Avoid Cell C at all costs! You will have plenty of unhappiness going forward!!! Their service levels are shocking!!! Plus they only disclose in very fine print that they are NOT a full service provider and that your Contract Minutes are NOT applicable for various numbers in South Africa, including insurance, medical aids & some emergency numbers! Lastly, their signal and coverage is pathetic!! They say they automatically roam on Vodacom, which many areas where I have full Vodacom signal on my tablet, I have 1 bar or zero signal on my phone!! Cell C should rather give up and hand over to companies who can provide the quality of service for the price they charge!!!
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Replies (10)0
Replies (10)ST
Shaun T's updateReviewer Update
14 Mar 2022, 11:56Once I confirmed that the store did indeed have my device for more than a week, I went to go fetch it. However, they couldn't give me details as to what was wrong and what was done. That I asked *** several times and it appears I am being deliberately ignored on this.
Your instructions above do not work. I have different menus on my Samsung. It literally has a timeout when looking for a network. When I put my Vodacom SIM in, it shows all networks within 10-15sec. I was also told to put my phone into "Roaming" mode by your store. Which frankly should only be used when roaming onto other networks, not auto-network sharing which should be done on the SIM! I honestly do NOT believe Cell C has a great network or service. I wish I had known all this before taking out 3 contracts!!! Telkom network is 10000% better than Cell C and they are NOT great either!! And you guys keep avoiding the real issues!!!!
Your instructions above do not work. I have different menus on my Samsung. It literally has a timeout when looking for a network. When I put my Vodacom SIM in, it shows all networks within 10-15sec. I was also told to put my phone into "Roaming" mode by your store. Which frankly should only be used when roaming onto other networks, not auto-network sharing which should be done on the SIM! I honestly do NOT believe Cell C has a great network or service. I wish I had known all this before taking out 3 contracts!!! Telkom network is 10000% better than Cell C and they are NOT great either!! And you guys keep avoiding the real issues!!!!
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Shaun T's update14 Mar 2022, 11:56
Reviewer Update
Once I confirmed that the store did indeed have my device for more than a week, I went to go fetch it. However, they couldn't give me details as to what was wrong and what was done. That I asked *** several times and it appears I am being deliberately ignored on this.
Your instructions above do not work. I have different menus on my Samsung. It literally has a timeout when looking for a network. When I put my Vodacom SIM in, it shows all networks within 10-15sec. I was also told to put my phone into "Roaming" mode by your store. Which frankly should only be used when roaming onto other networks, not auto-network sharing which should be done on the SIM! I honestly do NOT believe Cell C has a great network or service. I wish I had known all this before taking out 3 contracts!!! Telkom network is 10000% better than Cell C and they are NOT great either!! And you guys keep avoiding the real issues!!!!
Your instructions above do not work. I have different menus on my Samsung. It literally has a timeout when looking for a network. When I put my Vodacom SIM in, it shows all networks within 10-15sec. I was also told to put my phone into "Roaming" mode by your store. Which frankly should only be used when roaming onto other networks, not auto-network sharing which should be done on the SIM! I honestly do NOT believe Cell C has a great network or service. I wish I had known all this before taking out 3 contracts!!! Telkom network is 10000% better than Cell C and they are NOT great either!! And you guys keep avoiding the real issues!!!!
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Shaun T's updateReviewer Update
14 Mar 2022, 11:57Above is in response to a private msg by Cell C. Always makes me wonder why they respond privately ... anyway!
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Shaun T's update14 Mar 2022, 11:57
Reviewer Update
Above is in response to a private msg by Cell C. Always makes me wonder why they respond privately ... anyway!
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Shaun T's updateReviewer Update
18 Mar 2022, 17:14So as expected. No phone call. Still pathetic signal, especially where I live (basically non-existent). Undeniable proof that Cell C doesn't care and makes statements it cannot honour!!
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Shaun T's update18 Mar 2022, 17:14
Reviewer Update
So as expected. No phone call. Still pathetic signal, especially where I live (basically non-existent). Undeniable proof that Cell C doesn't care and makes statements it cannot honour!!
Cell C's replyOfficial
18 Mar 2022, 18:58HI Shaun
Our team will make contact with you to assist.
^MP
Our team will make contact with you to assist.
^MP
Cell C's reply18 Mar 2022, 18:58
Official
HI Shaun
Our team will make contact with you to assist.
^MP
Our team will make contact with you to assist.
^MP
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Shaun T's updateReviewer Update
22 Mar 2022, 18:56So people .... just remember that when Cell C says they will contact you, it is NOT true!!! They have told me twice now someone will contact me .... and guess what? Nothing!!! Avoid Cell C at all costs!! Not only do they NOT have service, but their signal is pathetic in Gauteng!! Supposedly roaming on Vodacom, but where Vodacom has a full signal, Cell C has 1 bar!!
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Shaun T's update22 Mar 2022, 18:56
Reviewer Update
So people .... just remember that when Cell C says they will contact you, it is NOT true!!! They have told me twice now someone will contact me .... and guess what? Nothing!!! Avoid Cell C at all costs!! Not only do they NOT have service, but their signal is pathetic in Gauteng!! Supposedly roaming on Vodacom, but where Vodacom has a full signal, Cell C has 1 bar!!
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Shaun T's updateReviewer Update
28 Mar 2022, 17:29Another 6 days later ... and still no repair report and nobody contacting as committed above by Cell C. Even though I get a message saying my phone is "whitelisted" still pathetic signal wherever I go. Plus just discovered you can't conference call on Cell C!! I am convinced now that Cell C is definitely not a full service at all!
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Shaun T's update28 Mar 2022, 17:29
Reviewer Update
Another 6 days later ... and still no repair report and nobody contacting as committed above by Cell C. Even though I get a message saying my phone is "whitelisted" still pathetic signal wherever I go. Plus just discovered you can't conference call on Cell C!! I am convinced now that Cell C is definitely not a full service at all!
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Shaun T's updateReviewer Update
19 Apr 2022, 11:52So, we are sitting at 3 weeks later and still waiting .... Although a few people have phoned me from Cell C, at which I had to re-explain everything again each time - really annoying!
BUT ... still no repair report!!
BUT ... still no repair report!!
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Shaun T's update19 Apr 2022, 11:52
Reviewer Update
So, we are sitting at 3 weeks later and still waiting .... Although a few people have phoned me from Cell C, at which I had to re-explain everything again each time - really annoying!
BUT ... still no repair report!!
BUT ... still no repair report!!
Cell C's replyOfficial
19 Apr 2022, 15:57HI Shaun Todd
Thank you for contacting Cell C.
When you mention a Repair report, did you submit your device for repairs?
Regards
^MP
Thank you for contacting Cell C.
When you mention a Repair report, did you submit your device for repairs?
Regards
^MP
Cell C's reply19 Apr 2022, 15:57
Official
HI Shaun Todd
Thank you for contacting Cell C.
When you mention a Repair report, did you submit your device for repairs?
Regards
^MP
Thank you for contacting Cell C.
When you mention a Repair report, did you submit your device for repairs?
Regards
^MP
ST
Shaun T's updateReviewer Update
20 Apr 2022, 12:52Oh my gosh!! Now after so many posts you ask if it went in for repairs? I mentioned it in the very first post!! I am speechless!!!
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Shaun T's update20 Apr 2022, 12:52
Reviewer Update
Oh my gosh!! Now after so many posts you ask if it went in for repairs? I mentioned it in the very first post!! I am speechless!!!
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Shaun T's updateReviewer Update
09 May 2022, 20:43So almost another 3 weeks and still NOTHING!! I have now heard from an ex-Cell C employee why there are so many issues! All the good people have left Cell C!!! No more competent and skilled people left!!!
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Shaun T's update09 May 2022, 20:43
Reviewer Update
So almost another 3 weeks and still NOTHING!! I have now heard from an ex-Cell C employee why there are so many issues! All the good people have left Cell C!!! No more competent and skilled people left!!!