Avoid Cell C at all costs

<p>My wife had a contract with cell c which we wanted to cancel as it had expired, we informed cell c in their store at Malelane, they contacted the call center, and after having gone through all the hassle of explaining why we want to cancel, we were assured that after 30 days the contract would be canceled and our account would be debited for November. Subsequently, our account has been debited for December and January and after repeated calls to cell c, and complaints and getting absolutely no assistance from various operators, we eventually received assurance from a department that a complaint had been logged. When we called again, ther was no record of a complaint and no record of our cancellation. It seems that the only way to get the message across was to reverse the debit orders. Thereafter we were contacted and threatened with legal action for non payment. Still no record of our cancellation. We have been in contact with cell C twice today (February 15, 2017) and on both occasions the phonecall was dropped and no one has bothered to get back to us. I have a recording of one of our calls during which the operator displays a total lack of helpfulness. So beware, if you have a cell c contract, it is going to be a real nuisance to cancel it.</p>