Avoid Cell C

Good day

As a loyal customer of approximately 10 plus years, and 3 contracts with Cell C. It saddens me that I have to complain about the absolutely awful, unprofessional, slow, and completely uneducated service I have received. My phone has not been able to receive calls and now recently texts messages and no one can assist. The customer service call center is more worried about you staying on line and rating their service than actually fixing the problem. All I get given is MMI codes that do not work. I have been promised to be called back and never have. Whenever I ask for the manager, he/she is busy. I am however constantly told that we are upgrading services for the better. How? When I was advised to do a factory reset and now I have deleted everything from my phone, with no way of receiving activation pins, as I can't receive texts or phone calls. Again, some wonderful advice from customer service. I then get told to call technical service direct line on *** and guess what that doesn't work either, it takes you straight to customer service who then give you MMI code, reboot your phone and everything will be sorted.........and please stay on the line to rate my service.

I recently had to demand to speak to a "so called manager" who advised the same thing as it was on Sunday. Your case has been escalated, and you will have to wait 3 to 4 days to get assistance, because there is a process. Your customer services really do not see the importance of the customer and are only ever interested in getting their service rated, which you have to rate before you can see if the issue has been resolved.

I am currently been diagnosed with Covid and need my phone to work, no one cares. Who will pay my salary, if I can't work?

Why should I be paying for a service that has not been provided?

I would like to cancel my contract immediately so I can move to a network that actually has some idea of what they doing and are actually interested in the customer and not each person being rated on how they talk to you. Focus on resolving the issues and realize people are in a desperate state in the situation we are faced with.

I want to cancel, and don't feel I should pay a cancelation fee with a non existent service provided by *********** people who have clearly been trained to get a rating and not resolve issues.

The 11th call I have had to make was to .............. Ref ***

I expect this will be taken seriously and something will actually be done about it.

Yours sincerely

Garth Turvey