Avoid any business with Cell C for your own sanity

Item: Cell C
Rating: 1
Author: Sindey B

I took out a 24 month Cell C fiber contract March 2021. Since then I had to phone the call center numerous times with no success as my fiber was more off then on. Cell C would issue me with a case number and that is where the communication stopped unless you as the client phone them back and wait on the line for hours. I cancelled my contract 18 December 2021 and since then my nightmare started. All pro rata payments were made by me due to the fact that I cancelled my contract before the agreed upon time. Long story short: I was billed for January 2022 and February 2022 and payed the amounts due although my fiber was cancelled and disconnected. Cell C handed me over to Shapiro Shaik Defries and Associates claiming that I owe them a R250. Cell C issued me with a paid up letter/settlement letter on 23 April 2022 but I am still receiving calls of unpaid accounts up until today.

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Sindey B's updateReviewer Update

27 May 2022, 14:27

Thank you for the response. Such a pity that the client must go through such extreme measures to get the attention of Cell C. I am not sure where the R69 is coming from as the consultant that I spoke to last told me that the account is paid up. Reference number: ***. Cell C handed me over to 3rd Party collection March 2022 but issued me a paid up letter on 22 April 2022. Just a few questions I am struggling to find the answers for: How come your Cell C is issuing paid up letters if the client is still in debt? Do you every go back to recorded conversations between the call center and the client? Did you issue me with a statement reflecting that I owe R69?

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Sindey B's update27 May 2022, 14:27

Reviewer Update