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KP
Kuberen P

1 reviews | Active since Mar 2018

15 May 2018, 09:40

Automatically changing expired contracts and charging almost twice as much

CELL C account number: ********** 23

I HAD a cell c contract that was supposed to end in April 2018, 5GB anytime data 15GB night data for R99 p/m. I was not contacted by cell c to inform me that my contract has ended, or if I would like to continue with the contract. Instead cell c chooses to give me 5GB anytime data and 5GB night data and now charges me R181.22

I did not agree to this! I have not used that data! So please take it back and stop charging me for things I DID NOT sign up for!!! Cancel my contract so that I can be done with your "services" for good. I have had far too many issues with cell c thus far with this contract and all other contracts that I have cancelled already.

I have already sent a request to cell c customer care but have not received any confirmation since then. And please do not call me on this cell c number as you have done in the past, as this is a data contract number that is in a router. Contact me on my MTN number provided.

0
Replies (8)
Cell C
Cell C's reply15 May 2018, 09:54
Official

Good morning Kuberen

In line with the terms and conditions of the subscriber agreement, you are required to provide a calendar month notice in order to have your contract cancelled on its maturity date.

If this agreement is not cancelled during the contract period or on expiry of the contract period and is not renewed, then this agreement will run for
the contract period and then on a month-to-month basis until the agreement is cancelled.

We will get someone to assist.

Regards

Cell C | PN

KP
Kuberen P's update15 May 2018, 10:08
Reviewer Update
This is actually wrong. Doesn't the CPA require the service provider to contact the subscriber within one calendar month? Furthermore, this is not the contract I signed for! I did not sign up for 5GB anytime and 5GB night data for R181.22, so what agreement is this?
Cell C
Cell C's reply15 May 2018, 14:38
Official

As per communication, Thabisile will revert with feedback.

Regards

Cell C | PN

KP
Kuberen P's update04 Jun 2018, 11:03
Reviewer Update
I have already instructed Thabisile to cancel this immediately on 15/05/2018. Has this been done? I have not received any confirmation as yet.
Cell C
Cell C's reply04 Jun 2018, 11:44
Official

We have requested Thabisile to follow up and provide confirmation of your cancellation request.

Regards

Cell C | DA

KP
Kuberen P's update06 Jun 2018, 12:37
Reviewer Update
Hi When I cancelled this on 15/05/2018, I was told the last debit order payment will go out at the end of May, which it did. Why am I getting a statement now for over R200 due on 30/06/2018? Why even am getting a statement for June if this was supposed to be cancelled already? Why didn't anyone follow up on the cancellation? I know the sim card has been deactivated already as it does not work when I try to access it, so what is happening here? Please correct this as I am not paying for something I cancelled last month.
Cell C
Cell C's reply06 Jun 2018, 12:55
Official

Thabisile is attending to it. Feedback will be provided soon.

Regards

Cell C| DA

Cell C
Cell C's reply07 Jun 2018, 07:43
Official

Thabisile confirmed that she has been in contact with you and the matter is now resolved.

Regards

Cell C | DA