1 reviews | Active since Jun 2017

06 Jun 2017, 07:56

Attrocious Service offered by CELL C

<p>last week thursday I woke up tp my cellphone having a message saying that my request to cancel my contract has been processed. I have not spoken to anyone from CELL C that I asked to cancel my contract and number. especially because the number has been mine for ovwer 23 years now. I have tried calling them from that thursday and guess what, I have been on hold now for over 2 days which is 48 hours put together. If and when someone does answer the phone I am sent from pillar to post.</p> <p>I am comortable with not having a contract with such a bad service provider but may I please have my number back. even on prepaid. I'm guessing putting you on this platfomr might perhaps get me a bit of joy.</p>

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Replies (2)
Cell C
Cell C's reply06 Jun 2017, 08:05
Official

We are sorry to hear that you have received unsatisfactory service. This is definitely not the kind of service we wish to offer to our valued customers.

We have requested one of our team members to assist. Do expect communication during the course of the day.

Regards
Cell C | PN

Cell C
Cell C's reply06 Jun 2017, 12:25
Official

Theodorah has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN