1 reviews | Active since Feb 2017
ATROCIOUS service, limited follow up and I WANT NOTHING DO DO WITH YOUR COMPANY ANYMORE
<p>I have contacted Cell C numerous times for a refund on my account. Cell C was supposed to ass C-surance to my phone and never did, but did not advise me as such. I have been paying an escalated premuim on my account since NOvember 2016. Cell C agreed to refund me - THIS NEVER HAPPENED. What Cell C did instead was call me to upgrade my contract. What I did was contact Cell C and advise them of the above, i was then informed my account was in a credit and my refund needs documents for processing. I have sent, more than once, the required documents for my refund which was promised in 7 working days. THIS NEVER HAPPENED AND NO FOLLOW UP. I contacted Cell C again and was suddenly now advised I cannot be refunded and that the credit would be deducted from my next bill for month end. Cell C two days later contacted me, THREATENED ME WITH SUSPENDED SERVICE DUE TO NON PAYMENT OF R66.00....I have had enough. Your service is a lot of lies and inaccurate facts. NO MORE YOUR ****> I WANT CANCELLATION OF MY ACCOUNT WITH IMMEDIATE EFFECT!!!!!!!!!!!!! ID RATHER PAY AS I GO WITH TELKOM THAN YOUR TERRIBLE AND DISORGANIZED LYING BUNCH OR IDIOTS.</p>
On the 13th of this month, Danielle sent an email, explaining the credit and refund regarding the current invoice. The amount that was credited was not the full subscription fee and that is why you had to pay the R66.37 to cover the full subscription for the month.
We will get a consultant to assist.
Regards
Cell C | PN
On the 13th of this month, Danielle sent an email, explaining the credit and refund regarding the current invoice. The amount that was credited was not the full subscription fee and that is why you had to pay the R66.37 to cover the full subscription for the month.
We will get a consultant to assist.
Regards
Cell C | PN
As per communication, Skhumbuzo will be in touch.
Regards
Cell C | PN
As per communication, Skhumbuzo will be in touch.
Regards
Cell C | PN
Yes, correct, but as I stated to Skhumbuzo Cell C did not advise me this R66.00 was to be an immediate payment. 2 days later i was threatened by Cell C that your company would cut my service unless I pay, which i did. I subsequently still recieved 2 SMS's from Cell C for payment, despite the fact I had then already paid, and sent the proof thereof! I still did not get the phone insured, and now the amount due for cancellation has magically increased. your utter lack on business etiquette as a service provider is the reason why other intelligent life does not interact with human beings as a species.
Yes, correct, but as I stated to Skhumbuzo Cell C did not advise me this R66.00 was to be an immediate payment. 2 days later i was threatened by Cell C that your company would cut my service unless I pay, which i did. I subsequently still recieved 2 SMS's from Cell C for payment, despite the fact I had then already paid, and sent the proof thereof! I still did not get the phone insured, and now the amount due for cancellation has magically increased. your utter lack on business etiquette as a service provider is the reason why other intelligent life does not interact with human beings as a species.
Skhumbuzo was very helpful as was Danielle, but Danielle only helped me to a point then everyhting stopped. lets see what happens with Skhumbuzo.
Skhumbuzo was very helpful as was Danielle, but Danielle only helped me to a point then everyhting stopped. lets see what happens with Skhumbuzo.
thanks to Skhumbuzo i have been dealt with in an amicable and professional manner. Skhumbuzo is an invaluable asset to Cell C I would highly recommend that he get an incentive bonus as he has not only been a star in terms of negotiations but he has helped me negotiate a very good deal with Cell C and my problems have now been resolved. thank you Skhumbuzo
thanks to Skhumbuzo i have been dealt with in an amicable and professional manner. Skhumbuzo is an invaluable asset to Cell C I would highly recommend that he get an incentive bonus as he has not only been a star in terms of negotiations but he has helped me negotiate a very good deal with Cell C and my problems have now been resolved. thank you Skhumbuzo
I HAVE PAID THE R1875.00 WHICH CELL C HAS ASKED ME TO PAY IN ORDER TO FACILITATE MY NEW CONTRACT AND NEW PHONE.
I HAVE JUST SPENT 4 HOURS IN YOUR GATEWAY DURBAN BRANCH. I HAVE SOLD MY OLD HANDSET IN ORDER TO PAY YOUR COMPANY THE REQUIRED AMOUNT AND I HAVE ALL OF THIS ON EMAIL.
CELL C CAN NOW APPARENTLY NOT ONLY NOT GIVE ME THE CONTRACT WHICH SKHUMBUZO GUARANTEED ME I WOULD GET. CELL C ALSO WANTS ME TO NOW PAY FOR THE MARCH SUBSCRIPTION FOR A CONTRACT I HAVE BOUGHT MYSELF OUT OF AND CELL C REFUSES TO GIVE ME THE DEAL I WAS PROMISED, OR THE 2 MONTHS FREE SUBSCRIPTION I WAS PROMISED.
THIS COMPANY IS A DISGRACE TO THE CUSTOMER SERVICE INITIAL AND YOU DO NOT HAVE ANY COMPOTENT STAFF.
YOUR COMPANY LIES AND MANIPULATES ITS CUSTOMERS INTO PAYING MORE THAN WHAT WAS AGREED, INTO BELIEVIBNG YOU ACTUALLY CARE ABOUT RETAINING YOUR CUSTOMERS AND MOST IMPORTANTLY, YOUR INTERCOMMUNICATIONS SYSTEM IS NON EXISTANT.
I HAVE NEVER IN MY LIFE EXPERIENCED SUCH DISGUSTING AND DOWNRIGHT BELITTLING CUSTOMER SERVICE IN MY LIFE!~!!!
THE ONLY GOOD PART OF ANY OF THIS IS THAT I CAN HOPEFULLY CANCEL MY CONTRACT AND TAKE MY MONEY AND NEEDS TO ANOTHER PROVIDER.
I WOULD RATHER EAT MY OWN WRISTS OFF THAN DEAL WITH YOUR COMPANY EVER AGAIN.
**** POOR DISGUSTING UNRELIABLE PACK POF ***** AND *******!!!!!!!!!!!!!!!!!!!!!!
I HAVE PAID THE R1875.00 WHICH CELL C HAS ASKED ME TO PAY IN ORDER TO FACILITATE MY NEW CONTRACT AND NEW PHONE.
I HAVE JUST SPENT 4 HOURS IN YOUR GATEWAY DURBAN BRANCH. I HAVE SOLD MY OLD HANDSET IN ORDER TO PAY YOUR COMPANY THE REQUIRED AMOUNT AND I HAVE ALL OF THIS ON EMAIL.
CELL C CAN NOW APPARENTLY NOT ONLY NOT GIVE ME THE CONTRACT WHICH SKHUMBUZO GUARANTEED ME I WOULD GET. CELL C ALSO WANTS ME TO NOW PAY FOR THE MARCH SUBSCRIPTION FOR A CONTRACT I HAVE BOUGHT MYSELF OUT OF AND CELL C REFUSES TO GIVE ME THE DEAL I WAS PROMISED, OR THE 2 MONTHS FREE SUBSCRIPTION I WAS PROMISED.
THIS COMPANY IS A DISGRACE TO THE CUSTOMER SERVICE INITIAL AND YOU DO NOT HAVE ANY COMPOTENT STAFF.
YOUR COMPANY LIES AND MANIPULATES ITS CUSTOMERS INTO PAYING MORE THAN WHAT WAS AGREED, INTO BELIEVIBNG YOU ACTUALLY CARE ABOUT RETAINING YOUR CUSTOMERS AND MOST IMPORTANTLY, YOUR INTERCOMMUNICATIONS SYSTEM IS NON EXISTANT.
I HAVE NEVER IN MY LIFE EXPERIENCED SUCH DISGUSTING AND DOWNRIGHT BELITTLING CUSTOMER SERVICE IN MY LIFE!~!!!
THE ONLY GOOD PART OF ANY OF THIS IS THAT I CAN HOPEFULLY CANCEL MY CONTRACT AND TAKE MY MONEY AND NEEDS TO ANOTHER PROVIDER.
I WOULD RATHER EAT MY OWN WRISTS OFF THAN DEAL WITH YOUR COMPANY EVER AGAIN.
**** POOR DISGUSTING UNRELIABLE PACK POF ***** AND *******!!!!!!!!!!!!!!!!!!!!!!
IM STILL WAITING
IM STILL WAITING