Atrocious service from CellC

In July of this year I called CellC on 135 and requested that CellC terminate my 100GB data contract. The agent told me that all was in order and the contract would be terminated as requested.

I was shocked when i received my CellC statement for August and noticed that the line had not been cancelled and to make it worse the instalment had been increased by R1000 to R1699.!!

I then called customer service again and was told that the contract would be terminated 30 days from the date when I made the request and the extra R1000 had been added because some rebates that I had been getting before were no longer applicable which I still can't understand. To add insult to injury I noticed that the package on the line had been reduced for 200GB to 100GB but the installments had shot up by R1000.

The agent reassured me that cell c won't be invoicing me for that line again as it would definitely be terminated at the end of August.

I just got my September statement and i noticed that the R1699 had been invoiced again!!! I called cellC customer service again and was told to send an email to ***. I then got an email with a reference number and was told that the matter was being resolved. I then made a follow up by calling customer care and quoted the reference number but to my shock the agent i spoke to was totally clueless as to what the query was about and asked me to narate everything to her. The agent was totally helpless and was now asking me to do the cancellation process all over again which i found insulting as i had already done it.

when i realised that i was not going to get any help from their so called customer service i decided to send an email to their escallations department. They tried to call me back but i couldn't answer the phone at the time. I then called them back and the agent took my details and promised that they would call me back. After about a week or so, i called them back and spoke to another agent who reaasured me that the contract had now been terminated. When i asked her about the other issue of refund of the R1699.99 that had been erroneously debitted on my account twice she started insinuating that the second debit order had not gone through and thus she needed to confirm and asked me to send my bank statement as proof that it had gone through after which she would call me back after 3 days. i sent the bank statement and have never heard from her since.

I got my latest cellc statement again today (7 october 2022) and guess what i have been invoiced for the R1699.99 again despite reassurances that the line had been terminated. I just called cellc again and the agent i spoke to didnt have any solutions for me on resolving the matter, she asked me to call cellc head office on *** for assistance. When i called the number it was answered by a security guard who asked me to call cellc on 135...***.

CellC is a joke, please don't take out a contract with CellC if you know what's good for you!!!