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AB
Ann B

1 reviews | Active since Mar 2010

06 Sept 2023, 07:16

Atrocious service from Cell C

Cell C contacted me to let me know that they could minimise my one contract. I went ahead with the their suggestion only to find out that this contract had been canceled at the beginning of this year by myself and that I was paying for some unknown persons cellphone data and airtime. I immediately contacted Cell C in this regard and was told that I needed to wait 24 hours for them to contact me back and have this contract canceled. When I did not receive a response in that time, I again contacted Cell C and was told that they need to get the recordings after which they would contact me and assist. To date, no one from Cell C has contacted me and when I received my statement this morning, the number is again showing and I received an email saying that my issue had been resolved and wanted a scoring. I am at the end of my tether with Cell C. I have at no time received a call from them to assist in this regard. If this issue is not resolved within the next 24 hours, I will be obtaining legal advice to cancel all contracts I have with them. I am tired of their slack service. Cell C, you have 24 hours to rectify this situation. I will firstly canceled the remaining 3 contracts and will change my cellphone provider.

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Replies (3)
Cell C
Cell C's reply06 Sept 2023, 07:32
Official
Dear Ann von Brandis,

Thank you for bringing this to our attention. 

We apologize for the inconvenience and frustration you have experienced regarding the cancellation of your contract. 

Please accept our assurance that we are taking your concern seriously, and we will investigate this matter immediately. 

We have referred your query to our Support Team who will be in touch within 24 working hours.

Regards, 
 ^SR 


AB
Ann B's update06 Sept 2023, 10:32
Reviewer Update
So someone eventually contacted me from Cell C. Hooray! It takes a message to Hello Peter before this is done. According to Thunzile who contacted me from Cell C today, a contract which I requested be canceled on the 6 February 2023 and was never done, I should have contacted another division. Why do you call it Customer Support... at no time whatsoever was I informed upon requesting this cancelation, that I needed to contact another division!!! Wonderful service, Cell C!!! The worst of it is, top up's were done on the number in question without my knowledge as I was overseas for a couple of months. How does someone else have access to my account??? I have paid an additional 8 months for the shoddy service but place on record now, that I will no longer pay for this number or any top up's in the future. To make matters worse, i received an email saying that the issue had been resolved and requesting a scoring when absolutely nothing had been done. As far as I am concerned, Cell C should be returning my monies for their incompetence. If this is not resolved, I will be taking further measures. And as my contracts fall due for renewal, I will cancel and place it in writing to Hello Peter as well as to Cell C so that this does not happen again because clearly, they cannot be trusted.
AB
Ann B's update06 Sept 2023, 11:47
Reviewer Update
Yes, Thunzile did let me know that there would now be an immediate cancelation. What you failed to respond to was why this was not done on the 6th February 2023 as requested in first place. I have continued to have to pay and only picked it up upon my return to South Africa. And thank goodness I did or you would have continued to do as you have done. You also failed to respond to why someone was able to obtain top ups on my contract. Again, why would you as it is my hard earned money and not yours. As far as I am concerned, I should have received all the monies paid on that contract from the day I advised cancelation, namely 6 February 2023. I don't want any further correspondence from you in this regard. It seems that Cell C takes no responsibility whatsoever, so why bother!!!