Atrocious service

Part 2 from my previous rant... Cell c answered me on this site but they then decided I wasn't worth their time anymore and ignored me. I, myself, have been tracking the phone and where it is and what happens next but the only person who helped a bit was the branch manager at cell c in cresta mall not even anybody on the phone. Once again, I reiterate, DO NOT GO TO CELL C! It's been three weeks since I've been trying to return this phone and I've been told that I must wait for it to be reversed otherwise they say I have another phone therefore I have another contract. The "customer service" is nonexistent and they couldn't be bothered to get back to you even after they say they will.