Atrocious Service

<p>My terrible experience with Cell C began on the 10th Sept 2016 when I decided to take out a contract with them. I walked into the store without an id and they were willing to assist me (great, right?). After filling in the necessary forms I went back home to collect my id. I returned to Cell C later that day to conclude the agreement. I was then made to wait over two hours in the store (Just to finalise a contract that had already been "completed" earlier!). The sales rep that helped me was extremely unprofessional. When she eventually got to me, she was extremely rushed as she had someone waiting on her (clearly someone she knew personally). Despite my specific request to complete the insurance docs, the sales representative insisted that I do it myself as it would then be completed on the same day. Apparently the store could only liaise with the insurance department on a Mon - friday. Very well.. I left the store at 15:55, after a combined three hours, without everything being done. I resolved to call insurance myself. Lo and behold - The insurance department was closed due to their office hours (something the sales rep didn't know or blatantly **** about in a bid to get me out of the store?). This meant I needed to call in Monday. Had the sales consultant completed the docs she would have spared me quite a lot of trouble. It took me three days to eventually get the insurance policy loaded (I was informed that there were system problems). I went into the store Tuesday the 12th to question how the sales consultant could not have known that the insurance dept was closed at 15:55 on a Saturday and why she didn't just fill in the forms, as per my original request. The manager was dismissive and did not acknowledge my complaint. I told her that i'm struggling to get the insurance sorted and she said they cant help me without an id (convenient, considering they were willing to engage in a sale without the id). With a shrug of the shoulders I was told to contact customer care if I was unhappy with the service. I contacted customer care who then referred me to the store. Brilliant.</p> <p> </p> <p> </p> <p>Unfortunately my cellphone was ****** on 20th October. I immediately reported this for blacklisting. After numerous calls to Cell C and visiting a Cell C store, the phone has still not been blacklisted. Apparently my IMEI number is not on the system (Did the consultant do what she was supposed to do, by way of admin? She was extremely eager to get rid of me on the day I took the contract). My profile with Cell C is listing a contract that i took out over 2 years ago. I finished this contact so i have no idea why they keep referring to this phone. Today is the 25th. The phone is still not blacklisted. I'm unable to provide SAPS with an ITC number and I'm unable to institute an insurance claim. Somewhere some ******** is using my phone, with full access to my information on there.</p> <p> </p> <p> </p> <p>I would love to get this matter sorted but Cell C is not getting back to me unless I spend copious amounts of time on the line with their call centre.</p> <p> </p> <p>Needless to say; As soon as I'm at means, i intend to buy out the contract and go elsewhere.</p> <p> </p> <p>I won't ever recommend their service to anyone. Be warned they're only interested in making money. No customer service at all!</p> <p> </p>