Atrocious Service
I am trying to move my mothers account to pay as you go from some sort of ridiculous “postpaid” deal. My mother is 88 years old and extremely frail and unable to understand these things in any way. The Cell C agent was rude and extremely unhelpful. Despite me informing her that I have full Power of Attorney over all my mother financial dealings this agent was not interested and simply refused to discuss anything to do with the number. Shocking attitude and atrocious service. Thank goodness I moved from Cell C to Vodacom 10 years ago - best thing I ever did. Useless unhelpful provider
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
27 Mar 2019, 11:16Good morning Alan
There is no indication on the system that you have been added as a contact person.
For security reasons, before any changes can be made to an account, we would need to speak to the account holder first in order for us to have on record that they gave permission for you to handle the query.
Our team will be in touch to assist.
Regards
DA
There is no indication on the system that you have been added as a contact person.
For security reasons, before any changes can be made to an account, we would need to speak to the account holder first in order for us to have on record that they gave permission for you to handle the query.
Our team will be in touch to assist.
Regards
DA
Cell C's reply27 Mar 2019, 11:16
Official
Good morning Alan
There is no indication on the system that you have been added as a contact person.
For security reasons, before any changes can be made to an account, we would need to speak to the account holder first in order for us to have on record that they gave permission for you to handle the query.
Our team will be in touch to assist.
Regards
DA
There is no indication on the system that you have been added as a contact person.
For security reasons, before any changes can be made to an account, we would need to speak to the account holder first in order for us to have on record that they gave permission for you to handle the query.
Our team will be in touch to assist.
Regards
DA
's updateReviewer Update
28 Mar 2019, 10:54Thanks - the issue has been resolved. I would now change the rating to 5 stars but I can’t find a way to do this on HelloPeter
's update28 Mar 2019, 10:54
Reviewer Update
Thanks - the issue has been resolved. I would now change the rating to 5 stars but I can’t find a way to do this on HelloPeter
Cell C's replyOfficial
28 Mar 2019, 13:19Thank you for your feedback.
Regards
DA
Regards
DA
Cell C's reply28 Mar 2019, 13:19
Official
Thank you for your feedback.
Regards
DA
Regards
DA