Atrocious Service

I am completely frustrated! Have been trying to change the ownership of a contract from my husband's name into my name since July this year. I have submitted all the documentation they asked for, then they couldn't read my bank statements correctly to see income amounts on 2 separate days, I made an appointment with the branch manager he promised to resend to the relevant departments and escalate the issue. Promised to give me feedback in 2 days which he did only to say the documents had been sent and that he would provide further feedback the following day, never heard from him again. The email address he gave me came back as un-deliverable. Eventually after messaging and emailing one of the shop assistants constantly he called to say that he would provide feedback within a day or two, again nothing. Please keep this in mind, the contract is not even R350 a month!!!! I believe that they are trying to make it difficult because it's an old contract and they want me to throw in the towel and take a new contract - believe me, if i did it would not be with Cell C your service has been atrocious!!!