Atrocious Repair Service-

<p>I booked in my device on 21/05/2016 and the consultant informed me that the repair TAT is 1-3 working days. I was informed that it is still in the warranty period and will be repaired for free. On Sa****ay the 27th my Fiance went to the customer care centre and was told that I am being quoted and they don't know why. We still haven't received any quotation.He was told to call on Tuesday and speak to Ephraim from the buccluech centre. I'm still trying to understand why customers need to constantly call to follow up. </p> <p>I will pay any amount for the repairs. My device is within warranty. The device has a cracked screen which is covered under Samsung's ADH cover. </p> <p>I have been calling with no success and the consultant were absolutely rude and did not want to assist me. They kept on transferring my call to the repair department and no one picks ups.</p> <p>I am left without a phone since the 21/06/2016 and Cellc cannot assist me </p> <p>This is the worst customer service I've ever experienced . </p> <p>Job No: GPJH3505</p> <p>I want someone to contact me via mail and give me a full update on what is happening with the repairs of my phone or i will be escalating this matter through to the NCC</p>