Atrocious customer service and poor feedback

Standard response I've been receiving for the past few instances I've tried to follow up, but no one actually comes back to me.

I'd appreciate actual feedback instead of a promise of feedback the whole time

I am still waiting for a call or acknowledgement of this matter. I have sent messages on Twitter and messenger on FB, but it doesn't look like anyone is interested in helping. Refund my money, damn ******. You customer service is truly shocking. I've spent more than a month following up

While we are here. I recently took out a wifi router contract and I had R70 odd debited on my account on the 26th which is not my debit order date and I was told that this is to verify banking details, I find this an unacceptable and ***** practice, especially because I already have 2 contracts that are in good standing. Nevertheless I questioned if I was informed of this when thw contract was sold to me, I was told yes and I asked for a recording and I was told it would be mailed to me, few follow ups later im told I must go to the nearest cell c store. Furthermore one of my contracts debit order dates was changed to the 15th, I was made aware of this in one of my calls to customer care early in December and I asked that this be corrected as I had not authorized a change ans also went on to explain I would not give authorization to change one line and not the other , I was promised that this would be changed back to my original date, but it was not. The debit went off on the 16th leaving me broke. I again called in to complain and request a refund and I was given a ref number and nothing else was done. Cell c has been a nightmare for the past 2 months. You guys are *********** and are devoid of any ability to make clients valued. I will never recommend your services to anyone ever. I have been a customer for more than 10 years, but it seems that means absolutely nothing to you as an organization. Sies!