Atrocious Customer Service

I called in to Cell C on Thursday 09/11/2017 and spoke to a gentlemen by the name of Romano who works in the upgrades division. He was so friendly and very patient with me and helping me choose the correct phone for my lifestyle and means. I asked him to call me during my lunch, of which he did, we completed the upgrade. I asked him to get one of the consultants in the new lines department to call me as I needed a new phone for my husband as well. I ended up calling myself and I got through to a guy I think by the name of Lebo who helped me out with my husbands phone. He was quick straight to the point and he new what he was doing.

when I spoke to Romano he confirmed with me that because mine is an upgrade my phone will come in quicker within 24hrs or atleast two days. The guy from the new lines department did advise me that my husbands phone might take a bit longer as it has to go through certain processes first. I wasn't too worried about my husbands phone whether a get it after a week I was more concerned about mine as I don't have a phone and I needed my upgrade done asap.

I called in on Tuesday 14/11/2017 just to see how far my upgrade is and BOY OH BOY!!!!! MY UPGRADE WAS NOT DONE!!!! When I spoke the to the lady (not sure of name) she told me the only thing she sees is my husbands order which will be delivered to me today(meaning the 14/11/2017). I'm still waiting for my upgrade. I asked the lady to please put me through to Romano who was assisting me with my upgrade. I eventually got through to him. I explained my story and guess what...my upgrade was done correctly. He apologized and said soooo many sorrries to me. I told him there is not point in crying over spilled milk the damage is already done. What are you going to do to rectify this.

He promised me once again that my phone will be delivered today(15/11/2017). I told him that if my phone is not delivered today what should I do. He advised me that I can speak to his Team Manager by the name of Shamone Gapoo. Just as I called (Team Manager) and they told me she just went into a meeting. I kept my calm and I asked for the number for Ram and the tracking number for my phone. I spoke to a lady by the name of Mpho and she gave what I wanted. I called Ram and gave them my tracking number and Mpho in the follow up department gave me the wrong tracking number. Now you can imagine how my blood is boiling at this stage.

after an hour I called again and guess what my phone is only going to be delivered tomorrow 16/11/2017 . Eventually I managed to speak to the team manager as usually apologetic and wanted to compensate me with free data. That's not the point. It boils down to CUSTOMER SERVICE.

Im really disappointed in the service provided to me. I have been brand loyal to Cell C for many years and for them to give me such service.

The only reason why im not going to cancel my contract is for the Great Gentleman who gave me Great Service for my husbands phone.