Atrocious Cell C Service!

2 weeks ago I purchased a contract online on the cell c website with my bank account being debited. Today I am still awaiting connection. Account debited, order number received, proof of payment and not a single cell c agent at the store or at customer care has any trace of my purchase. 5 visits to cell c Eastgate, dozens and dozens of calls and emails to customer care and yet I am still awaiting my refund. Call centre agents have absolutely no clue as to what products are available on their own website or how to resolve the problem. You merely get passed on from one person to another. Nine was the record! Staff at the store are completely helpless and turn to the call centre themselves only to receive the same atrocious service and complete incompetence from customer care. They can't call it customer care because clearly they don't! I demand my money back Cell C! Enough is enough!