Atrocious and apalling service from corporate at dont care

<p>Nothing surpises me how you are still in business with the service that I received as always. To my my shock, I am not sure why I am still with you. </p> <p> </p> <p>See below my email sent to Cell C and still o response. to date. i was promised a call on 08/12/2016 by 12pm by the call centre's team leader and still have not heard from Cell C. </p> <p> </p> <p>Good day Moses</p> <p>Please can you refer my account to the relevant dept's as I am now tired of the service that I am receiving. I am frustrated due to the incompetence of the call centre staff. No one seems to take their job serious any more and to heck with clients as long as a sale is made.</p> <p>I am coming to you in good faith before I go to Hello Peter and Consumer Rights.</p> <p>This is a brief breakdown of my situation with Cell C</p> <p>1. 16/11/2016 - I purchased a once off 1G data bundle on the phone app and I ensured the correct choice was selected. 1G recurring data was sent through and I immediately contacted the call centre to make them aware of the problem. The lady corrected it for me and issued the 1G once off date bundle and advised the recurring was cancelled. SHe advised to check my billing statement on Dec and call back to have the charges reversed if I was billed for it. She advised the error was referred to the systems dept. Please retrieve the call and listen to what was discussed.</p> <p>2. 01/12/2016 - I contacted the call centre, and payments of R 300 (29/11/2016) and R 200 (30/11/2016) respectively were confirmed as reflecting and as received on the system by the call centre agent. The recurring data bundle was cancelled on 01/12 as it was not done on 16/12/2016 as this was a system error by Cell C. The agent was unsure about the billing as billing was running as the time. This was understandable. The notes of the 16/11 were read as well by the agent and she confimed my recurring date bundle was not used as I was aware this incorrectly allocated data needed to be reversed by Cell C. Once again, please listen to the call.</p> <p>3. 08/12/2016 - I contacted the call centre today after I read my incorrect bill to my disappointment. Once again I had to explain to the agent (Emily) the situation so she could understand. She said she will liaise wit her team leader.</p> <p>I need the data reversed for all recurring data bundles on my account and both my payments allocated (attached for your perusal) so account is in order.</p> <p>Also, I require an itemised billing for both contracts as I dont know who cancelled my itemised billing. Please provide one for my Dec account or Nov usage.</p> <p>Your urgent response will be highly appreciated.</p> <p>Anthony Cook<br /> ********** 882</p>