At Wits End with Cell C

Went to the store to upgrade from a 60 gig account LTE account to a 200gig LTE-A account, after struggling to get all paperwork in order (because the price listed on the pamphlet did not match the system about R400 more), I finally got my upgrade at the stated price R1,109.65

A month in, I receive a sms notification from my bank for R3,871.96, due to the fact that I only leave enough for my monthly debit orders in that certain account, it did not go through, hence I received penalties from my bank as well.

Upon opening the statement I see I have 3 numbers, not just the one.

They duplicated the contract I upgraded to, the R1,109.65, and never terminated the old contract of R604.26.

Phoned the accounts department and went into the store to correct this - They tell me then that i could not have upgraded from the old account as the new deal was not available for an upgrade and acknowledged the new contract was duplicated, but promised me they will sort it out in 2 working days.

Its been 2 weeks now I still haven't got any results, I have phoned the Tygervalley store numerous times, every time I get a promise it will be sorted out by a certain date, if i don't get someone to talk to they promise to phone me back never do.

I phoned the accounts department for the fist time, they said the store must sort it out for me. Phone them for a second time, they say I must pay this before they can cancel the 2 numbers, which I wasn't even using of aware of - Why must I be punished for an error on the stores side, Why would I need 460 gig in the first place?

At the current stage I don't know what to do anymore, I want to pay for the services I used, but Cell C does not want to come to the party and assist, correct my account and let me know when the correct debit order will go off. - at the end of the day I want to pay them, they do not owe me money.

Every store can make a sale, but at the end of the day its the service that you should pride yourself on, and currently it does not seem that the current clients are very important to Cell C - certainly not at the Tygervalley store