At wits end with Cell C

At wits end.

So I have a contract phone with Cell C which my son uses and 2 months ago the phone had a software issue. Cell C could not say how much it would cost to fix and wanted me to pay courier cost, cost of repair will the follow and we were referred to the manufacturer. My first question is why the phone is not under warranty still as it’s within the 2 year contract period.

Nevertheless we decided to get another phone and because it was over a period that I became ill and in and out of hospital I could not do it myself.

My son also lost the old sim and we needed to do a sim swop. Advice to all cell c customers, don’t lose your sim, they will punish you as I will explain.

The saga then started where I had to be taken to a cell c shop, as the call center could not assist. The shop refused to accept my driver licence card and we had to come back again with my id book. One would have thought that good customer service from the call centre would have been to tell me what to take with.

As it’s not easy for me to get around and in a wheelchair, we went back a week later with what they needed. Guess what they could not do the swop, they made copies of the required documents and gave the new sim, and said we must call the center to activate.

I was in hospital again, and they could not help my son as they needed to speak to me directly. My son left it as we understood this. I eventually got around to calling and guess what again, we were told to go back to the cell c shop as it’s been too long since the sim was used. My wife went in again today and guess what?

I have to be there again myself and pay for the sim swop. I refuse and it’s not about the money. This is the end of me and cell c.

To top it all after our call to the call center, it obviously triggered a lead to the sales guys who called me to upgrade. When I told them why I won’t upgrade and considering cancelling a very nice lady then just explained the cancellation process. There is no customer-save process that she tried. Seems Cell c is ok with people cancelling.

A few years ago I cancelled another contract with Cell C which I took out in the same year they started due to bad service. This current contract I have since 2007, never skipped a debit order, which incidentally puts a sour taste in my mouth as I am paying monthly and is getting no service and unused data just expires.

Long winded but I am so frutrated.