1 reviews | Active since Nov 2016

22 Nov 2016, 15:51

*#@& SERVICE - CELLC GREENSTONE

<p>@#$% SERVICE FROM CELL C IN GREENSTONE. </p> <p>MY PHONE WAS BOOKED IN FOR REPAIRS ON THE 25 OCTOBER. I WAS TOLD THAT I WOULD HEAR FROM SOMEONE WITHIN 12 WORKING DAYS. TODAY IS 21 WORKING DAYS AND I HAD STILL NOT HEARD A WORD FROM!!</p> <p>WHAT'S WORSE IS THAT I TRIED TO CALL ATLEAST 6 TIMES ON DIFFERENT DAYS DIFFERENT TIMES.... NOT ONCE DID THEY ANSWER THEIR DAMN PHONE!! I MEAN REALLY...</p> <p>TODAY I FOUND OUT THE PHONE WAS LONG BACK AT THEIR BRANCH AND NOBODY BOTHERED TO CALL TO LET ME KNOW.... FOR SOMEONE THAT USES THE PHONE AS HEAVILY AS I DO, THIS IS BEYOND FRUSTRATING.</p> <p> </p> <p>ON A SIDE NOTE, THE DAY I BOOKED IT IN, THE LADY THAT WAS HELPING AN ELDERLY WOMAN WAS NOT GIVING VERY ACCURATE INFORMATION... IN FACT HE WAS GIVING VERY INCORRECT INFORMATION AND TAKING ADVANTAGE OF THE WOMAN'S IGNORANCE.</p> <p> </p> <p>AS I COUNTDOWN ON THE REMAINING MONTHS OF MY CONTRACT....</p>

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Replies (2)
Cell C
Cell C's reply22 Nov 2016, 16:01
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Cell C
Cell C's reply23 Nov 2016, 07:10
Official

Maropeng has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN