Astonishingly atrocious customer service - Fibre ISP

My Cell C Fibre went down on 2020-08-11 at about 11:00. At 14:06 I sent an email to their support email as phoning the support number is futile. I only received a response at 17:47 with a reference number and feedback that issue was escalated to Metro Fibre Networks and that they will contact me.

At 09:19 on 2020-08-12 my internet service was still down, and neither Cell C nor Metro Fibre Networks made contact with me or provided feedback on the issue. I then sent an email requesting feedback. I am still awaiting resolution on the issue or feedback from either party.

I expected much better customer service from Cell C and would not recommend their fibre service after this incident.