ZM
Ziyanda M
1 reviews | Active since Oct 2023
18 Oct 2023, 10:27
Assistance please
I have been trying to o a sim swop for weeks on cell c the consultants keep telling me I failed the security questions but I don't get the explaination Wich questions I missed ....can some one assist ....odd go at cell shop. They couldn't help also. How do I get my number back.
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Cell C's replyOfficial
18 Oct 2023, 12:17Dear Ziyanda Mabongie
Thank you for contacting us.
We apologize for the negative experience you've had with us. Please note that these security check questions have been put in place to avoid possible ***** and to protect you as our customer therefore we can't advise on the questions that you have failed.
Please give yourself time to gather the required information and provide us with the below in order for us to be able to assist you.
The RICA serial number of the new SIM card
Your alternative contact numbers.
The Cell C number you need to swap.
Regards
^MM
Thank you for contacting us.
We apologize for the negative experience you've had with us. Please note that these security check questions have been put in place to avoid possible ***** and to protect you as our customer therefore we can't advise on the questions that you have failed.
Please give yourself time to gather the required information and provide us with the below in order for us to be able to assist you.
The RICA serial number of the new SIM card
Your alternative contact numbers.
The Cell C number you need to swap.
Regards
^MM
Cell C's reply18 Oct 2023, 12:17
Official
Dear Ziyanda Mabongie
Thank you for contacting us.
We apologize for the negative experience you've had with us. Please note that these security check questions have been put in place to avoid possible ***** and to protect you as our customer therefore we can't advise on the questions that you have failed.
Please give yourself time to gather the required information and provide us with the below in order for us to be able to assist you.
The RICA serial number of the new SIM card
Your alternative contact numbers.
The Cell C number you need to swap.
Regards
^MM
Thank you for contacting us.
We apologize for the negative experience you've had with us. Please note that these security check questions have been put in place to avoid possible ***** and to protect you as our customer therefore we can't advise on the questions that you have failed.
Please give yourself time to gather the required information and provide us with the below in order for us to be able to assist you.
The RICA serial number of the new SIM card
Your alternative contact numbers.
The Cell C number you need to swap.
Regards
^MM