NN
Nicole N
1 reviews | Active since Dec 2015
14 Aug 2020, 12:49
Assistance is bad
Cell C really needs to review SIM swap procedures, my mom that suffers from memory loss is now unable to get her old number back just because she can't remember the last 5 numbers she dialed. We talking about elderly people here guys, you need to put in some other sort of procedure for them as well. So disappointed for all the trouble we have to go through to change her number in all areas now
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
14 Aug 2020, 13:12Good Day
Thank you for making contact with Cell C regarding the SMI swap process.
As per RICA legislation, we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
May we have the RICA serial number of the new SIM card + the Cell C number in the question and contact number?
Please send the information via private message.
^NS
Thank you for making contact with Cell C regarding the SMI swap process.
As per RICA legislation, we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
May we have the RICA serial number of the new SIM card + the Cell C number in the question and contact number?
Please send the information via private message.
^NS
Best regards,
Cell C's reply14 Aug 2020, 13:12
Official
Good Day
Thank you for making contact with Cell C regarding the SMI swap process.
As per RICA legislation, we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
May we have the RICA serial number of the new SIM card + the Cell C number in the question and contact number?
Please send the information via private message.
^NS
Thank you for making contact with Cell C regarding the SMI swap process.
As per RICA legislation, we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
May we have the RICA serial number of the new SIM card + the Cell C number in the question and contact number?
Please send the information via private message.
^NS
Best regards,
NN
Nicole N's updateReviewer Update
14 Aug 2020, 13:33Good day, the SIM was my mothers but it's in my name yes. I was even unable to purchase a new SIM card as I was to upset, the old number is ***
NN
Nicole N's update14 Aug 2020, 13:33
Reviewer Update
Good day, the SIM was my mothers but it's in my name yes. I was even unable to purchase a new SIM card as I was to upset, the old number is ***
Cell C's replyOfficial
14 Aug 2020, 15:28In order to do the SIM swap, we need a new Cell C SIM card that is not RICA'd. Please purchase one and let us know once you have it.
^NS
^NS
Best regards,
Cell C's reply14 Aug 2020, 15:28
Official
In order to do the SIM swap, we need a new Cell C SIM card that is not RICA'd. Please purchase one and let us know once you have it.
^NS
^NS
Best regards,
NN
Nicole N's updateReviewer Update
17 Aug 2020, 11:48Good day,
Herewith the serial number ***
Herewith the serial number ***
NN
Nicole N's update17 Aug 2020, 11:48
Reviewer Update
Good day,
Herewith the serial number ***
Herewith the serial number ***
NN
Nicole N's updateReviewer Update
17 Aug 2020, 11:48and number question is ***
NN
Nicole N's update17 Aug 2020, 11:48
Reviewer Update
and number question is ***
NN
Nicole N's updateReviewer Update
18 Aug 2020, 10:13Good day, any response yet?
NN
Nicole N's update18 Aug 2020, 10:13
Reviewer Update
Good day, any response yet?
Cell C's replyOfficial
18 Aug 2020, 11:08Good Day Veronica
The matter has been escalated and our team will call to assist.
^NS
The matter has been escalated and our team will call to assist.
^NS
Best regards,
Cell C's reply18 Aug 2020, 11:08
Official
Good Day Veronica
The matter has been escalated and our team will call to assist.
^NS
The matter has been escalated and our team will call to assist.
^NS
Best regards,
NN
Nicole N's updateReviewer Update
20 Aug 2020, 10:10Was awaiting a call back at 16:00 yesterday...still nothing
NN
Nicole N's update20 Aug 2020, 10:10
Reviewer Update
Was awaiting a call back at 16:00 yesterday...still nothing
Cell C's replyOfficial
20 Aug 2020, 10:31Good Morning Veronica
Apologies for the delay. We are following up on that call.
^NS
Apologies for the delay. We are following up on that call.
^NS
Best regards,
Cell C's reply20 Aug 2020, 10:31
Official
Good Morning Veronica
Apologies for the delay. We are following up on that call.
^NS
Apologies for the delay. We are following up on that call.
^NS
Best regards,