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JL
Jessica L

1 reviews | Active since Apr 2021

17 Nov 2021, 11:26

Asking for payment after I paid in full for cancellation

I cannot believe this company,

I paid everything they asked me to for cancelation of my account and they confirmed cancellation and now they are charging me for God knows what further ruining my credit score.

I am so tired of this company, they need to be sued for this stress they are putting me and my unborn baby through. I am beyond upset and I am taking this up with an ombudsman. Their responses here amount to nothing as they do not follow up with your queries effectively. I have noted down who I have spoken to including a supervisor and I can not deal with these people anymore.

How can I owe on something that I fully paid for and cancelled?

And the audacity to send me a message saying my account has been moved to debt collectors What the hell is wrong with you people?

0
Replies (2)
JL
Jessica L's update17 Nov 2021, 16:56
Reviewer Update
No, it wasn't in arrears. I asked for the full amount to settle the account and I was assured that my I was done with cell c for good. Why are you people doing this? You are constantly milking people for money and causing grief. And the department doesn't allocate payments properly and you keep asking for money and ruining my credit score. I am going to an ombudsman because what you people are doing is not fair.
JL
Jessica L's update17 Nov 2021, 17:39
Reviewer Update
You people also handed my account over to ********** debt collectors without any communication to me in regard to this account. I spoke to numerous people from Cell C confirming my account was fully paid for and cancelled. I paid all my outstanding fees you told me I had before settling the account. Now It's a different story.

You people billed me after my cancelation.I have proof of payments for all the amounts .I wasn't in arrears. Your department needs to retrace my payments and sort through this. Its not fair .