1 reviews | Active since Apr 2023
As usual half to bad service
Sorry Cell C, continuous problems with bad support from Cell C’s core. Staff at franchise shops trying their best busy truly most dissatisfying way Cell C as well as their system supports clients. Customer Care lines so bad, it is like the butcher with the most blunt knives and the shoemaker’s children not having shoes.
Why is it that a company with a messaging system does not communicate to ALL customers that they are experiencing a major problem back at the ranch? Why do I need to travel from place to place having settings reloaded, cannot use my data, get stuck without being able to get an Uber or miss business parcel deliveries because of my phone not connecting the way it should? Apparently a huge problem with people flooding Cell C shops to have devices checked and reset?
What about some communication? I have had many problems in the past but meat a friendly staff member at a shop and forgive Cell C… Just to be disappointed again.
Your staff just also be tired really…
Just communicate with us.
The marketing section knows how to bother me and try and sell contracts and even after not agreeing had to pay a contract until they managed to cancel it.
Maybe I do not understand your system.
Thank you for contacting Cell C.
We truly apologize for the frustration you’ve experienced. We understand how disruptive these ongoing issues have been, and we appreciate your patience. Our team is aware of the challenges you’ve mentioned, and we’re committed to providing a resolution.
Could you kindly confirm if you are currently still experiencing connection issues? If so, we’ll have our team assist you right away. Additionally, could you provide a brief description of the challenges you faced during your contract cancellation process? This will help us look into the matter more thoroughly.
Thank you for sharing your feedback – we’re working hard to improve your experience.
Regards,Cell C | TM
Thank you for contacting Cell C.
We truly apologize for the frustration you’ve experienced. We understand how disruptive these ongoing issues have been, and we appreciate your patience. Our team is aware of the challenges you’ve mentioned, and we’re committed to providing a resolution.
Could you kindly confirm if you are currently still experiencing connection issues? If so, we’ll have our team assist you right away. Additionally, could you provide a brief description of the challenges you faced during your contract cancellation process? This will help us look into the matter more thoroughly.
Thank you for sharing your feedback – we’re working hard to improve your experience.
Regards,Cell C | TM