As usual Cell C lives up to its poor customer service reputation

To Whom it may concern

I need to find out when my upgrade is coming through. Every time I call your department I get the same answer of "we don't know because of no stock". Why did you process the upgrade without the stock?? What kind of business are you running whereby you "sell" something and not even have it

I need definitive answers with a proper timeline. This upgrade was done nearly two weeks ago and still nothing has happened when it says expected delivery (being confirmed by YOUR agent) to be 5- 7 working days