As a Loyal Customer!!

so i get this sms from CellC this morning - as a loyal customer we would like to offer you an early upgrade call 084143 now. so i post on the cellc wall this morning to ask if i have to take a certain handset and they say nope. i call in to do the upgrade and my contract is with LEGAL!!! ***...seriously cellc I pay my account via debit order every month and do not skip a month.. even though u fell the need to bill me for data i don't even use!!!!. I would like someone to call me to do my upgrade - as i'm a loyal paying customer!!!! do i have to go through this every 2 years when i want to upgrade.. I CANCELLED my other contract more than 2 years go and only have 1 contract with you!!!!