JE
Johan E
1 reviews | Active since Dec 2021
01 Dec 2021, 13:21
Arrears on account
I have a problem with the accounts department, the keep sending me sms's that my account is in arrears with R773. I have spoken to them on numerous occasions and they admitted that it is a fault on there side but nothing gets done about it. I had to pay them an amount of +/- R500 in Aug to prevent them from cutting my service. The problem started end May when my contract changed but the did not alter my payment amount.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
01 Dec 2021, 15:10Hi Johan
Thank you for reaching out .
Do you have a reference number we can follow up on ?
^NH
Thank you for reaching out .
Do you have a reference number we can follow up on ?
^NH
Cell C's reply01 Dec 2021, 15:10
Official
Hi Johan
Thank you for reaching out .
Do you have a reference number we can follow up on ?
^NH
Thank you for reaching out .
Do you have a reference number we can follow up on ?
^NH
JE
Johan E's updateReviewer Update
01 Dec 2021, 17:04no unfortunately not
JE
Johan E's update01 Dec 2021, 17:04
Reviewer Update
no unfortunately not
JE
Johan E's updateReviewer Update
01 Dec 2021, 20:55I hope you resolve this without interruption to my service
JE
Johan E's update01 Dec 2021, 20:55
Reviewer Update
I hope you resolve this without interruption to my service
JE
I ask you not to suspend my account. Cell C admitted their mistake and still suspended my account. They promised to phone back and I am still waiting. Seriously this is not acceptable and for a company like Cell C it is bad. I can not even phone the and try and resolve this issue.
They just promised to look into this matter but then they block you. Please can you contact me by phone.
***
Johan E's updateReviewer Update
02 Dec 2021, 14:17I ask you not to suspend my account. Cell C admitted their mistake and still suspended my account. They promised to phone back and I am still waiting. Seriously this is not acceptable and for a company like Cell C it is bad. I can not even phone the and try and resolve this issue.
They just promised to look into this matter but then they block you. Please can you contact me by phone.
***
JE
Johan E's update02 Dec 2021, 14:17
Reviewer Update
I ask you not to suspend my account. Cell C admitted their mistake and still suspended my account. They promised to phone back and I am still waiting. Seriously this is not acceptable and for a company like Cell C it is bad. I can not even phone the and try and resolve this issue.
They just promised to look into this matter but then they block you. Please can you contact me by phone.
***