EB
Estelle B

1 reviews | Active since Aug 2016

13 Mar 2019, 13:28

Are we stuck in 2-year contracts with no coverage in our home area, in the suburbs adjacent to the CBD...

I entered into a Cell C cellular contract in December 2018. I experienced no issues with the service up until the end of January 2019 when I relocated to Mimosa Avenue in Clubview, Centurion where I have the poorest signal and data connection I have ever experienced including the coverage I have in rural and outlying areas...

I have submitted several web inquiries to try and resolve this, and in response, the technical service provided was 'contacting me' (mostly giving me a missed call and closing the ticket)...

On one occasion a s****ed agent helped me configure all possible settings on my device in case the fault was caused by this, but unfortunately, this did not resolve the issue and I have had to open more tickets.

I have created a poll on Facebook to encourage other cell C users to let me know what their experience has been and so far everyone reached in the area concerned have experienced the same issue.

I think it would only be fair to Cell C users that our service provider, provides the coverage they so proudly boast to be the furthest reaching in SA in our home area, in the suburbs adjacent to the CBD...

0
Replies (1)
Cell C
Cell C's reply13 Mar 2019, 14:09
Official
Apologies for the inconvenience caused by this.  

We have noted your reference numbers and will escalate it to the Gauteng Region for urgent assistance.

Regards
DA