Approved then declined???

I went to Cell C last week and enquired about their contract buy out option being interested in the epic 350 and epic 500 contract. Morney put my husband I'd number into the system asked if he is under debt review I rep**** yes, Morney,said is would not be a problem went to Cell C again yesterday spoke to Scarlett, she approved the contracts, today Scarlett phoned as well as send me a message that I should come in ASAP so that she can activate the contracts, upon my arrival and again she went on to her computer to process everything then informed me the contracts was approved yesterday but declined today because we are under debt review. Really approved one day, declined the next! Make up your minds do you want new customers or is spreading false information and waisting,peoples time now Cell C new policy?