App**** for 40GB, given wrong pack and follow ups at branch and call centre futile

In August, Cell C was running a promotion of 40GB for R579. I app**** for this option at the Cell C store in Mall of the South. The store assistant printed the form, which showed 20GB - I requested a form which shows correctly reflects 40GB and the Cell C agent said there is a problem with the system.

After checking data usage a week later, I called the call centre - again the call centre agent confirmed that I ordered 40GB. However, yesterday when I checked on the system it still shows as 20GB and not 40GB.

Going to Mall of the South and speaking to your call centre agent is not helping - they say the contract is 40GB and all documented info is 20GB. This is very unprofessional and frustrating. I have the name of the person who helped at the branch and the date/time of the call made to your call centre. Please help resolve this matter...