Application for New Data Contract

I phoned the Call Centre on October 28th to apply for a new 10G Data Bundle Contract. Its now the 3rd Of December and I have been through every issue under the sun to get this delivered. They tried to deliver when I was out of Joburg( and I phoned especially to tell them I was not able to accept delivery for 1 week in November)<br> now there is no stock of the one router so I have agreed to take a different router. Today I have received a activation quotation which I dont understand and when I phoned the call centre they have told me they cant tell me because it hasnt been activated!