Appliance Guru the worst electrical company

I have never seen such an unprofessional company in my life before. Not only did the technician not know anything about what he's doing, his car is not even roadworthy and he cannot drive, nearly bumped our vehicles. He showed up the first time, then he said he needs more time because there is something else wrong. He came to the house again wanting to charge me another call out fee, only to find out that it's something else that is wrong. He didn't bother to take out the part that he suspected faulty. He came again to fetch the part, only to realise he broke it. He wanted us to pay for the part he broke so he can buy another one. I asked him the following day when he is going to show up, he couldnt make it. I ended up finding someone else. I emailed the company where I got the "services" from, they didnt even bother to respond. They also say on their website the R500 call out fee is only to be paid if you dont go ahead with services. I went ahead and I still had to pay the R500