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Clement K

1 reviews | Active since Dec 2017

01 Dec 2017, 15:31

Applauling Service, Dishonesty and Pure Incompetence CellC

I recently app**** for a contract with CellC through their telesales services and I must say, it has been the worst service I have received from any such service provider. First of all, they were dishonest about they dates by which they would have gotten back to me. 3 days after they said they would contact me to give me feedback and still there is no feedback. I have been trying to contact some of their agents at the call centre for the past 2 days. Yesterday I did not get much from the call (the agent was completely clueless) and today I had 4 of them drop the call in my ear just after I had passed the security check. They are clearly not willing to help their customers, the service is bad, they are dishonest and in my opinion: utterly useless as a network provider. I have used all 4 networks in South Africa and in my opinion, CellC is by far the worst in terms of data pricing, network coverage, clarity of calls and now just recently discovered client service. I would not recommend this network to anybody. Need I not say that I have since cancelled my application for the phone contract.

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Replies (1)
Cell C
Cell C's reply01 Dec 2017, 15:43
Official

Good afternoon Clement

We apologise for the unsatisfactory service and inconvenience caused. This is not the norm or standard of service we want for our customers.

One of our consultants will contact you and assist.

Regards

Cell C | PN