Applauded,dissatisfied with Cell C

On Monday the 18th of July 2022,I had called Cell C Fibre support to report that my internet service was down. Reference given is ISP 814614,I was told that the problem/issue will be resolved within 3 to 5 working days. I had informed the call center agent that I use the internet service for work and require for the problem to be dealt with urgently, she said she noted it. I then called each day to enquire on the progress of the problem, I was told that the problem is still being investigated. Yet to date no proper,concrete information could be reverted to me. During my call today at 15:30, the call agent informed me that my ticket has been closed, I still have NO internet access,the problem has no been resolved YET the ticket is closed. I requested to speak to the manager who took a good 10mins to log on, unfortunately I was able to retrieve his name as I was driving during the call. He mentioned that he is based in Jhb and enquired what is my ETA for home, I said 20mins. He assure me that he will revert to me and provide adequate feedback regarding my complaint, during the call I stated that Im not prepared to pay the complete bill for July as im without fibre service for a week now. I dont think it is fair to charge a customer for services that they do not receive.No phone call received from the manager, I am beyond applauded by Cell C customer service. I have more than 1 contract with Cell C and have been renewing all my contracts timeously for the past 10yrs, I have never defaulted on any of my payments during that period. Can they atleast provide some information and attend to resolve my internet service problems or is it too much to ask?