Appauling service from CellC

<p>I have a cellphone contract with CellC. I have been a very loyal customer for a long time. My phone was ****** on 23 February 2017 and I reported the matter and opened a case on 24 February 2017 at the Gateway store (Durban). I waited for a response and no one contacted me. About 3 weeks later I called the store to follow up and was told that there's a form I have to refill because it wasnt filled correctly. I then took time off work and went to fill the form. I still havent heard anything from anyone. The insurance has been deducted every month since I lost my phone. It is now the end of June and no one has contacted me.</p> <p>I was told to send an email to ********** and ********** and I did that on 7 July 2017. I received an automated response stated that my query will be attended within 24 hours. I am still waiting. I have sent follow up emails since and no one has bothered to say anything.</p> <p>Each time I call I get transfered and wait on the line until it drops. The longest I've waited was 26 minutes.</p> <p>I need answers now. I am sick and tired of Cell C and have decided I will take my business elsewhere. I will get a better service provider. </p>