Appauling service

I am utterly disgusted by the service of Cell C (if you can even call it that!). So i received a text to advise me that my upgrade has been successful. When i checked my balance i saw that all my minutes and data had been removed and was given a pro rated amount. I called up Cell C's Customer Service Centre to enquire about the text and what had happened to all the minutes and data i had. The Service I received from a gentleman named Shaun was appalling, the *********** fool had no sense of understanding my query and then to make it worse the call escalated to his manger who I cannot even amount to express my utter disgust. He for one didn't take any ownership to what happened on my account and argued with me about what he in his mind thought was the problem. I was promised a call back from the higher powers of Cell C at 11AM today and I am not surprised that it never happened because as *********** as both the agent and manager are they passed the buck as every other agent of Cell C's service centre has been trained to do. I spend alot of money i feel like taking business elsewhere! #UpsetMuch