ES
Etienne S
1 reviews | Active since Apr 2012
18 Sept 2017, 10:53
Appauling service
I wrote an email on Wed 13 Sept to ********** and copied ********** on behalf of my 85 year old father-in-law whose phone was blocked because he apparently owes R37.99. I have had NO response. My wife tried to sort this out with the Call Centre without luck. My father-in-law signed the contract in Oct 2016 for a monthly fee of R145, but Cell C (in error) initiated a debit order for R139pm, however the statements shows a monthly fee of R150. There is also no indication whatsoever on the statements of the R37.99 that he apparently owes. There are also payment reversals and negative payments every month on his account which Cell C could not explain.
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Replies (2)
Cell C's replyOfficial
18 Sept 2017, 11:19We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply18 Sept 2017, 11:19
Official
We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
ES
Etienne S's updateReviewer Update
22 Sept 2017, 11:37CellC did give me a call but said they cannot help me because I am not authorised to handle my father-in-laws account. This is true but I did not want to make any changes to his contract or gain access to information I did not have access to before. All I want them to do is look at the facts in my complaint and fix their own mistakes first!
ES
Etienne S's update22 Sept 2017, 11:37
Reviewer Update
CellC did give me a call but said they cannot help me because I am not authorised to handle my father-in-laws account. This is true but I did not want to make any changes to his contract or gain access to information I did not have access to before. All I want them to do is look at the facts in my complaint and fix their own mistakes first!