Appauling Service

I was assisted by Paula from upgrades. An hour after completion, i realized i took a wrong package, i called back immediately, got through to a Nicole, whom i explained this to, cause i could get the same phone from the previous package on the package i want. Nicole told me cause the upgrade is complete, i have to wait for the phone to be delivered, return it, then contact them. This conversation went nowhere, i thanked her, and called back. This time, i spoke to Mandlenkosi in Retentions. He seemed empathetic, and assured me he's going to do an upgrade reversal request on his side, and cause he's on a late shift, he'll call me back with feedback - didnt get a call from this gentleman at all. Today, around 9h30 in the morning, i am called to reception for a delivery. Upon my arrival, i find a gentleman from a courier company, with a phone. Now, i had told Paula that i work on the road, and have to be called first for arrangements, this wasnt done. i called them to discuss, was on the phone with them for 50mins without a solution, except Sharon from deliveries. I was told Mandlenkosi doesnt want to talk to me, and Paula refused to assist with a solution, and no manager to help??